Terms and Conditions

This Agreement sets forth the Terms and Conditions by which Overloaded Laundry, LLC (“Overloaded,” “we,” “us,” “our”) shall provide professional pick-up and delivery laundry services to you and shall provide a website necessary to facilitate the same (together, the “Services”). Your use of the Services indicates your agreement to be bound by the Terms and Conditions contained herein:

  1. Services. We will provide pick-up and delivery laundry service during the period(s) that you selected when you made your Plan Selection (the “Term of the Agreement”) during registration on our website. We are under no obligation to provide any services to you that are not fully paid for by you in advance. If you are a customer who lives in an academic residence hall, please be aware that we will not provide the Services during academic weeks in which there are less than four days of school, unless otherwise agreed upon. Examples of such weeks include academic breaks for Thanksgiving, Christmas, and Spring Break. You must place all garments in the mesh bag provided to you by us prior to the weekly pick-up. It is your responsibility to deliver the filled mesh bag to the agreed upon pick-up location at the prearranged time. We reserve the right to reschedule the pick-up and delivery times. We reserve the right to utilize any vendor or outside service provider, for any service, at our sole discretion and without notice to you.
  2. Liability Disclaimer. We are not responsible for your laundry items bleeding, shrinking, fading, or otherwise becoming altered or worn by the normal wash-dry- and-fold laundry process. We will take reasonable precautions against known problems. You agree that we may refuse to launder an item and send it back unwashed with an explanatory note, if we think it will become damaged or damage other items. While we can assume no responsibility for items labeled HAND WASH ONLY, HANG/DRY/DRY FLAT, DO NOT USE HEAT, DRY CLEAN ONLY, or that require other “special care” instructions, we may, solely at our option, try to accommodate special requests if you notify us of such care instructions. You are responsible for any and all damage caused by any items left in your clothing or laundry bag that causes damage to the clothing of any customer, the cleaning machines, or any other property. We are not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by you for pick-up or delivery. We will not leave items in the possession of any othe person other than you unless you have given prior consent.
  3. Missing or Damaged Items. You must report all damaged or lost items within 24 hours of delivery of your laundry bag. Failure to report the missing or damaged item within 24 hours shall release us from any liability for the missing or damaged item. In the event that any item is lost or damaged by us, we will, at our election, either replace the item with the same or similar garment or issue you a refund or credit for the value of that item as stated in this paragraph. If you are able to provide proof of purchase, and purchase amount of the lost or damaged item, we will provide a full refund up to a maximum reimbursement of fifty dollars ($50.00) per item, with a maximum total reimbursement per customer of one hundred fifty dollars ($150.00). If you are unable to provide proof of purchase, we will issue you a refund or credit for the value of that item as specified in the National Fair Claims Guide from the International Fabricare Institute (“IFI”). This guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. If you are unable to document the age of a garment, we reserve the right to use the maximum age of any garment. If no current replacement cost is available, we reserve the right to use the replacement cost of a comparable item currently available. We are not liable for any preexisting damage to a garment or other items, and reserve the right to return any item without cleaning it if any preexisting damage is found or if we have a concern about the colorfastness or the age or weakness of the fabric. We are not liable for damage or loss of a garment due to the fault of third party cleaners or other service providers.
  4. Payment and Fees. You agree to pay the total amount of the Plan Selection requested during the site registration according to card issuer agreement prior to the beginning of service. All garments delivered to us in the provided mesh bag will be cleaned; you may be charged for laundry in excess of your weekly weight limit. Weekly services that have been paid for but go unused will not carry over from week to week or from service term to service term. A twenty dollar ($20.00) service fee will be charged for any lost mesh bags, or if the bag is not returned upon the termination of services.. All online payments shall be made through our secured payment system; we do not accept cash or checks. Your credit card information will be stored securely by our third party credit card processor and we reserve the right to charge you on said credit card for any fees due (such as excess weight fees).
  5. Missed/Unattended Pick-up or Delivery. If you miss the scheduled pick-up during any given week, you will forfeit the Service for that week and will not be reimbursed or refunded. If you miss a scheduled delivery, you must coordinate with us to reschedule the delivery during the next available delivery time.
  6. Termination. We are committed to your complete satisfaction. If you are not satisfied you may cancel the Services by notifying us of such cancellation via e- mail at owner@overloadedlaundry.com, or by mail at 312 North Hwy 75 Moorhead, MN 56560. If you cancel the Services in the period between the delivery of your laundered garments in the first week of service but prior to your next scheduled pick-up (the “Trial Period”), you shall receive a full refund. If you cancel service after the Trial Period, we shall issue a pro-rated refund that will include the full repayment of any months in which you did not receive service, but will not include any refund for the month in which you delivered your notice of termination. You will not receive any refunds for any under usage of the Services. We reserve the right to discontinue the Services at any time. If we terminate the Services, we will provide a refund of any pre-paid amounts paid for those weeks in which Services that have not been provided (excluding the weeks prior to the termination notice). We will not release you from any other fees or amounts due at the time of termination.
  7. Notice of Liability. Our liability under this Agreement shall be limited to general money damages in an amount not to exceed the charges for the Term of Service paid by you in the Term of the Agreement under which the damages are alleged to have occurred. The proceeding statement of liability shall be the extent our liability regardless of the form in which any legal or equitable action may be brought and foregoing shall constitute your exclusive remedy. In no event will we be held liable or be responsible for any consequential, special, indirect, incidental or punitive loss or damages whether or not we knew or should have known of the likelihood of any loss or damages. We disclaim all warranties expressed or implied with respect to the Services rendered under this Agreement.
  8. Privacy Policy: We take your privacy and the protection of your personal information seriously. At all times, your use of the Services provided under these Terms and Conditions shall be subject to our then current Privacy Policy as made available on our website at www.overloadedlaundry.com.
  9. Notice Requirements. You are responsible for the accuracy of your account information on file, including but not limited to your current mobile, permanent home phone, email, and permanent home address. We are not responsible for you missing notifications or service announcements because of out of date or invalid contact information.
  10. Miscellaneous: This Agreement and any documents referred to herein constitute the complete, exclusive and entire Agreement between you and us. This Agreement may be amended or changed by us, provided that we provide notice of such changes and that you ratify such changes by your continued use of the Services. You may not assign or otherwise transfer this Agreement. Upon your authorization to commence work, the terms of this Agreement shall be binding upon parties and constitutes the entire understanding between the parties. This Agreement shall be governed in all respects by the laws of the State of Minnesota. The parties hereto hereby consent to the jurisdiction of the courts of the State of Minnesota in Clay County and each party waives all objections to convenience of forum. If any provision is held to be invalid, illegal or unenforceable, then such provision shall be reformed, construed and enforced as if such provision had never been contained herein.